5

I have a 2011 BMW 128i that I love. Unfortunately, rodents got inside my engine compartment and chewed through a bunch of wires. Cutting Edge completed MORE work on my car (than originally identified by the dealer) for $650 LESS than the dealer "starting price" quote! For the exact work quoted by the dealer, Cutting Edge completed the work for $1000 LESS THAN THE DEALER QUOTE! On top of that, they were absolutely wonderful to work with - very honest, open and hardworking. I was impressed with the mechanic's experience and knowledge from working on BMWs (with a dealership) for 20 years. Amazing people, top-notch quality, fast service! I am so pleased to have found a shop with a home-town mechanic's ethics and morals, and quality of work to compete with the best of them! I would highly recommend Cutting Edge, especially for BMWs. For anyone who wants more details: I had worked with Santa Fe BMW (the dealer) in the past while my car was under warranty so I first took my car to them. They told me I would have to pay a diagnostic fee for one hour to assess the damage. When I went to pick it up, they told me the mechanic had "accidentally" spent 8 hours working on my car (not possible because of when when I dropped it off) and wanted to charge me extra for the labor. I was firm that I had only OK'ed 1 hour of work so luckily I didn't have to pay extra, but I bet they get a lot of other people to fall for that and get some easy extra money! Anyway, they gave me a quote to repair the rodent damage of ±$1,200 "to start" (meaning the actual repairs would likely be higher, by how much is anyone's guess). Needless to say I was concerned. I originally went to the dealer because BMW prides themselves on customer services but this interaction, and other previous questionable dealings with the dealer, destroyed my trust in them and left me feeling misused and swindled. I needed another option. I found Cutting Edge online and was impressed by all their positive reviews. I gave Carlos a call and was impressed again at how honest, straightforward and accommodating he was. When I brought my car in, he had the mechanic look at it right away. I agreed to the diagnostic fee, but what was really amazing about the diagnosis was the mechanic started the repair work DURING the diagnosis; the work was included in the diagnostic fee so I didn't have to pay more! Wow! Amazing! During the diagnostic, he found additional issues the dealer either found and was saving to tell me later and increase the cost, or didn't find. (Sidenote: not sure how Cutting Edge managed to find these items in about two hours but Santa Fe BMW didn't find them during the "8 hours" they were diagnosing my car.) The extra items included oxygen sensors that had shorted out when chewed-through wires touched each other and a chewed-through exhaust sensor wire. Cutting Edge managed to completely repair all the elements the dealer found for $200 (remember the dealer wanted to charge $1,200) - Cutting Edge saved me $1,000 off the dealer price! Then they fixed the other issues they found and my final total was around $550 (including the $200 above). I am so grateful for the Cutting Edge team's sensitivity to cost and their dedication to doing the best thing for the car. Thank you all! I'll be a repeat customer for sure (although hopefully not for anything else serious!)!

5

Hands down the number one best place for aftermarket parts and service in Santa Fe. I recently purchased a lift, tires and exhaust for my F150 here and had them install it. They beat every other quote in the area (even ABQ) and got it done clean and fast.

5

I broke down in my motorhome on Memorial day weekend with my son and 4 dogs. The mechanic that replaced my fuel pump earlier in the year did a very poor job. Cutting Edge was amazing! They replaced the fuel pump and some other small parts and were extremely professional and gracious with my situation. I am very happy with the services Cutting Edge provided and I will never hesitate to use them again.

5

Fabulous work.My German car had been at 2 repair shops and was given a death sentence but Chris has it running beautifully.Kim is so helpful, knowledgeable and efficient too, making this all happen.I am so grateful.

5

Highly recommend this auto repair shop! Everyone goes above and beyond to get me the best deal and to thoroughly explain every process. Unlike other shops, I never feel like I’m being sold on any unnecessary work or find mysterious charges on my invoice. This is the reason why I recommend them to all my friends and family. If you want a job well done come to these guys!

5

Highly recommend this auto repair shop! Everyone goes above and beyond to get me the best deal and to thoroughly explain every process. Unlike other shops, I never feel like I’m being sold on any unnecessary work or find mysterious charges on my invoice. This is the reason why I recommend them to all my friends and family. If you want a job well done come to these guys!

5

Conrad, Kim and the guys at Cutting Edge are always so helpful.

5

Was referred to Cutting Edge for my 2006 Audi A6 repairs and maintenance and after taking my A6 here for the first time because of a check engine light (vacuum leak) these guys have earned my confidence and future business. The shop owner was very helpful in getting my car's problem diagnosed quickly and explaining the cost for the repair. The owner really went above and beyond when he put in a temp fix on the problem until I order the replacement part - all at no cost, just as a courtesy.

5

I was going through a tough time... and to top it off, my Volvo was having transmission issues. Another repair place recommended Chad at Cutting Edge. They explained everything well, and told me what needed repaired now vs what could wait. They not only put in a new transmission, but took the time to test it out. It's been a month, and their repairs resulted in a noticeable difference in my car. Excellent customer service, and excellent repair work. They are pros.

5

I was going through a tough time... and to top it off, my Volvo was having transmission issues. Another repair place recommended Chad at Cutting Edge. They explained everything well, and told me what needed repaired now vs what could wait. They not only put in a new transmission, but took the time to test it out. It's been a month, and their repairs resulted in a noticeable difference in my car. Excellent customer service, and excellent repair work. They are pros.

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