Santa Fe Auto Repair

Completely satisfied. The estimate for the work was promptly prepared in detail and the work completed in a timely fashion. I especially liked the email and text interactions which keep me apprised of the work.

excellent service. professional , timely and competitively prices! great job!!

I brought my Ford Focus in for a break inspection and the crew at Cutting Edge took the time to explain and show me what needed to be repaired. I felt respected and well informed which allowed me to trust not only the great work they did at a fair price but all the great people that work there. My new brakes work great, I truly appreciate the extra mile they went to inform me and treat me like a valued customer. I just moved to Santa Fe and I’m happy to know I have a great place to take my car! I’ll be back and I’ll be recommending Cutting Edge to my friends and family.

I have been taking my 2009 Mercedes Benz ML320 Bluetec to Cutting Edge Automotive for several years now. In the past, the service provided was always very poor - the woman working in the office was predatory and the lead mechanic was a crook. Recently, those two individuals were fired and replaced. The new service manager, Dawud Lutz, has transformed Cutting Edge into an efficient and highly ethical source for my auto repair needs. I was experiencing several problems with my vehicle last Thursday morning, and I was forced to have it towed in to Cutting Edge. Dawud mentioned that they were "slammed", but he would do his best to get a mechanic on it and to provide me with some feedback before the end of the day, Thursday. Sure enough, he phoned me early afternoon that day to explain the extensive work to be done. Given my past experience at this shop, I guesstimated that my repairs would be in the $3,500 range and they would have the vehicle - which needed parts from California - for a minimum of a week, but mostly likely longer. Early Friday morning, Dawud called me to say that they had determined the exact repairs needed, had ordered the parts, and that they would most likely receive the parts the following Monday, at which time they would begin the repairs. Dawud called me that Monday, mid afternoon, saying that they had experienced an onslaught of vehicles earlier that day, but PROMISED to have my car ready "no later than end-of-day Tuesday. I'm thinking, "yeah, sure". Dawud phoned me the next day, early afternoon, to tell me that my car was ready to go. The bill was $1,499. - less than half of what I anticipated. I could not be more pleased and impressed with my recent experience at Cutting Edge Automotive, and particularly with Dawud Lutz!!

I really appreciated the diagnostic format and communication used. It was really nice to have a priority list, video and pictures of what repairs were needed. I was hearing a Grinding noise that ended up being a water pump, and while you were replacing that we replaced a belt. Also, there was some steering wobble upon high speed breaking which required new rotors and pads. The repair time was estimated at three days, but I got a call the next day that it was complete. Your shop manager came to the shop on a Saturday so that I could pick the car up. And, this is after he already gave me a ride home when I dropped the car off. I am very happy with the service and piece of mind. There is to my knowledge no other service of this caliber in Santa Fe. Thank you

They are the most knowledgeable and talented mechanics I have ever had the pleasure to work with.

I had some trouble due to a broken belt. They were able to take a look at it as soon as I got my car over there and gave me a fair price to replace the belts. My wife went there for a battery replacement a couple months before and they were also very quick -- did the work same day -- and very fair on the pricing. Would definitely go back.

Service was conscientious and thorough. A good shop- would go here again

I had an emergency with my radiator and I had driven through the canyon from Taos. This shop was recommended by a friend. The staff took me right away and were very accommodating, kind and helpful. Duwan was awesome and communicated very clearly the steps they were going to take to assess the situation. Not knowing anything about radiators, I felt put at ease as everyone seemed transparent and honest. They were able to find the part they needed in town and do the fix in a few hours which was great as I am not from town. A potentially very stressful situation turned into a smooth and easy fix. I do not think there was anything they could have done to make the service and experience better. Thank you!